Privacy Policy

Information we may collect

To operate an online casino safely and provide account services, Vegas Stars Casino may handle information that identifies you, relates to your account or describes how you use the website. The information collected depends on the services you use, the checks that apply to your account and the way you interact with the site.

Account and personal details

When you register or communicate with the casino, information may include your name, date of birth, contact details, login information, account preferences and records of your communications. We may also receive information that you provide when you request help, update your account or take part in account-related processes.

Verification information

Online gambling services may need to verify a player's identity, age, location or eligibility. For this purpose, the casino may handle verification documents and related information, such as documents confirming identity or address. These checks can also assist with responsible operation, fraud prevention, account security and the detection of unusual or suspicious activity.

Payment and transaction records

The casino may record deposits, withdrawals, wagers, wins, losses, payment methods, transaction references and other account activity. Payment providers may process payment information directly, while the casino may receive information needed to confirm, reconcile and support a transaction. Full payment details may not always be stored by the casino, depending on the payment method and the providers involved.

Device, technical and usage data

When you use the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages visited, session details and information about how the site is used. This data can help with security, troubleshooting, performance, analytics and improving the player experience.

How information is used

Information is handled only for legitimate business, service, security and legal purposes connected with operating an online casino. The purposes may include the following:

• Creating, administering and maintaining your player account.
• Providing casino services and recording account activity accurately.
• Processing deposits, withdrawals and other payment-related requests.
• Completing identity, age, location and account verification checks.
• Preventing fraud, money laundering, abuse, collusion, cheating and other unauthorised or unlawful activity.
• Protecting the website, systems, players and payment processes from security threats.
• Providing customer support, investigating questions and resolving complaints or disputes.
• Sending service messages about your account, transactions, security, important changes or other operational matters.
• Understanding website use, testing features, improving performance and developing a safer and more useful service.
• Meeting record-keeping, reporting and other obligations that apply to the operation of gambling services.

Where marketing communications are sent, you can choose to withdraw your consent or opt out. Withdrawing marketing consent does not normally stop essential service messages, such as account, security or transaction notices. Your privacy choices will be applied as soon as reasonably practicable, subject to technical and legal requirements.

Sharing information

Information may be shared where necessary with service providers that help operate the website, process payments, complete verification, provide technical support, host systems, monitor security or deliver communications. These providers should receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed when reasonably necessary to prevent harm, investigate suspected fraud or unlawful activity, protect the rights and security of the casino or other people, complete a business or technology process, or meet a legal or official request. The information shared will depend on the circumstances and the purpose of the disclosure.

Cookies and similar technologies

Vegas Stars Casino may use cookies and similar technologies to make the website function, remember preferences, support account sessions, improve security and understand how visitors use the site. Some cookies are necessary for core features, while others may help with analytics, performance, personalisation or marketing.

Cookies are small files or data elements stored on your device by a website. They can help the site recognise your browser during a visit or remember information between visits. Similar technologies may collect technical or usage information in a comparable way.

You can manage, restrict or delete cookies through your browser settings. Your browser may also allow you to block cookies or notify you when a cookie is being placed. If you disable certain cookies, parts of the website may not work correctly, account features may be limited or some preferences may not be remembered.

Cookie settings can vary between browsers and devices. You may need to update those settings separately on each device that you use to access the website. Choosing to manage cookies does not necessarily remove information already collected before the change.

Storage, security and retention

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, authentication processes, monitoring, secure transmission and restrictions on who can view information. No website, online service or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for notifying support if you believe that your account has been accessed without permission. Do not share passwords or security information with another person. If you use a shared device, remember to log out and clear saved login information where appropriate.

Personal information may be stored or processed using systems operated by the casino or its service providers. This may involve processing in locations outside Australia, depending on the technology, payment, verification, hosting and support services used. Where information is handled by a service provider, appropriate arrangements may be used to support its security and authorised use.

Information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. You can ask for access to your data, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing communications.

How to make a request

To exercise these rights, contact support@vegasstarscasino.wtf. Please explain the request clearly and include enough information for your account or identity to be located. For security, you may be asked to verify your identity before information is provided or a request is completed.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where possible.
• Deletion: ask for your personal information to be removed where it is no longer required and deletion is permitted.
• Marketing consent: ask for marketing consent to be withdrawn or use an available unsubscribe option in a marketing message.

A request to delete information or close an account may not remove records that must be retained for legal, security, fraud prevention, dispute resolution or transaction purposes. It may also not remove information that is needed to complete an outstanding request or protect the rights of the casino or another person.

Requests will be considered and handled within a reasonable timeframe, taking into account the nature of the request, the information involved and any applicable requirements. If a request cannot be completed in full, the reason may be explained where permitted. You may also contact support@vegasstarscasino.wtf if you have a question about this Privacy Policy or how your information is handled.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or privacy requirements. The current version will apply when you use the website. You should review this page occasionally to remain informed about how information may be handled. Continued use of the website after an update may indicate that you have read the revised policy, where this is permitted.