Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager can result in a loss, regardless of previous results, patterns, predictions or personal experience. A win does not make another win more likely, and a losing streak does not mean that a win is due. Games operate according to their stated rules and outcomes cannot be controlled by trying to recover previous losses.

Treat gambling as entertainment spending rather than an investment or source of income. Only use money you can comfortably afford to lose after essential expenses have been covered. Do not gamble with money needed for rent, mortgage payments, household bills, food, education, medical treatment, transport or other necessities. Gambling should not be used to solve financial problems or to deal with debt.

Do not use borrowed money, credit intended for essential expenses or money set aside for another purpose to gamble. If you are experiencing financial pressure, consider speaking with a qualified financial counsellor before gambling. Keeping gambling separate from your household budget can make it easier to see how much you are spending and whether your behaviour is changing.

Only people who meet the legal age and eligibility requirements applicable to their location should gamble. Your account must be used only by you. Never allow another person to use your account, place wagers for you or access your payment methods. Keep your login details private and contact the available support channel if you believe somebody else has accessed your account.

Helpful habits

• Decide how much money and time you are willing to spend before you begin.
• Set a gambling budget using disposable income rather than money needed for daily living.
• Keep a record of deposits, wagers and withdrawals so your spending remains visible.
• Take regular breaks and avoid gambling when you are tired, upset, stressed or affected by alcohol or other substances.
• Keep gambling separate from work, study, sleep, family responsibilities and important commitments.
• Accept losses as the cost of entertainment and never chase them.
• Do not increase your normal spending because you have won or because you believe a win is due.
• Stop and review your behaviour if gambling is taking more time, money or attention than planned.

Set limits and use account controls

Planning your limits before you play can help you make decisions when you are calm, rather than when you are trying to recover a loss or reacting to a win. Depending on the services available, account controls may help you manage deposits, wagering activity, session time or access to your account. These tools support informed choices, but they do not remove the need to monitor your own behaviour.

Manage your money

Choose a maximum amount for gambling over a period that suits your circumstances. Once your budget is used, stop for that period. Do not increase the limit simply because you have lost money, feel confident about a game or want to win back an earlier loss. Consider using a separate account for household bills and keeping gambling funds separate from money required for essential expenses.

Manage your time

Online gambling can make it easy to lose track of time. Decide when your session will end before you start, and consider setting an alarm or using a break reminder. Stand up, move away from the screen and return to other activities. If you regularly play for longer than intended, miss sleep or commitments, or find it difficult to stop, consider taking a longer break and seeking support.

Review your activity

Review your account activity and payment records regularly. Looking at deposits, wagers, withdrawals and time spent can help you notice changes that may otherwise be easy to overlook. Ask yourself whether your gambling is within your budget, whether you are comfortable with the amount of time spent and whether it is affecting other areas of your life.

Take a break or self-exclude

If you want to stop gambling, use the account options available to take a break or request self-exclusion. Self-exclusion is intended to restrict access to gambling services for a selected period or under the applicable process. Read the terms of the option carefully and make sure you understand how it operates before confirming your request.

Do not create another account, use another person's account or ask someone else to gamble on your behalf while a restriction is in place. You may also wish to remove gambling applications, delete saved payment details, limit access to available funds and avoid gambling-related advertising. Practical changes to your routine can make a break easier to maintain.

If the available controls do not meet your needs, stop using the service and use the support options provided through the website or your account to ask about further assistance. Account controls are useful safeguards, but they cannot guarantee that gambling-related harm will not occur.

Recognise the signs of gambling harm

Gambling harm can affect anyone and is not defined only by the amount of money lost. It may involve financial difficulty, relationship problems, emotional distress, reduced performance at work or study, poor sleep or a loss of control over time spent gambling. You do not need to wait for a serious problem before taking a break or asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back losses by gambling more often or placing larger wagers.
• Feeling restless, irritable or uncomfortable when attempting to stop or reduce gambling.
• Keeping gambling secret from a partner, family member, friend or colleague.
• Borrowing money, selling possessions or using essential funds to gamble.
• Missing work, study, appointments, sleep or family commitments because of gambling.
• Thinking about gambling for much of the day or finding it difficult to focus on other activities.
• Feeling guilt, shame, anxiety, stress or low mood after gambling.
• Continuing to gamble despite arguments, financial problems or other negative effects.
• Gambling to escape difficult feelings or using alcohol and other substances while gambling.
• Increasing spending after a win and finding it difficult to return to your usual budget.
• Feeling that you must gamble to feel better or that gambling is the only way to solve a problem.

If any of these signs feel familiar, pause before placing another wager. Consider taking a break, setting stricter account restrictions and telling someone you trust what is happening. Trying to solve gambling-related losses by gambling more can increase the problem. A qualified support service can help you understand your options without judgement.

Protect your finances

If gambling is affecting your finances, review your spending and consider contacting a financial counsellor. You may wish to create a separate account for bills, remove stored payment details, reduce access to available funds or ask a trusted person to help you follow a budget. Do not take out loans or use credit to chase losses. Acting early can reduce pressure and make it easier to put safeguards in place.

Protect your relationships and wellbeing

Gambling-related stress can affect partners, family members, friends and colleagues. If someone close to you raises concerns, try to listen without becoming defensive. Be honest about the situation and avoid asking other people to cover gambling losses or provide more money for gambling. If you are supporting someone else, set boundaries and seek support for your own wellbeing as well.

Getting help and support in Australia

Support is available if you are concerned about your gambling or someone else's gambling. In Australia, Gambling Help Online provides information, counselling and support options for people affected by gambling. You can also speak with a general practitioner, psychologist, counsellor, financial counsellor or another trusted health professional. These services can help you understand triggers, develop a practical plan and consider steps such as budgeting, counselling, a break or self-exclusion.

You can ask for help even if you are unsure whether your gambling is a serious problem. A support professional can help you review what has been happening and decide what action is appropriate. Support may include managing urges, improving financial planning, rebuilding relationships or finding alternatives to gambling when you are stressed or bored.

If you are supporting someone else

If a friend, partner or family member is affected by gambling, encourage them to seek independent support. You may offer to help them find information or attend an appointment, but you cannot control another person's choices. Avoid giving money to cover gambling losses, and do not accept responsibility for debts or promises that are outside your control. Set clear boundaries and look after your own financial and emotional wellbeing.

If you need urgent assistance

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent help through emergency services or a crisis support service in your area. If you are in immediate danger, contact emergency services. Do not remain alone with a crisis when urgent assistance is available, and tell a trusted person that you need immediate support.

Our responsible gaming approach

Vegas Stars Casino encourages players to make informed decisions and use responsible gaming tools where available. We may take steps required by applicable laws, regulations and account policies, including asking for information, applying account restrictions or limiting access where necessary. These measures are intended to support safer gambling, but they cannot replace personal responsibility or professional assistance.

For questions about available account controls, activity information, taking a break or self-exclusion, use the support options made available through your account or the website. Do not create a new account to avoid a restriction. If gambling is becoming difficult to manage, act early: stop, speak with someone you trust and seek independent support.